Help desk Coordinator

CBRE Group, Inc.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional development and training opportunities

Collaborative work environment

Job summary

A leading real estate services company is seeking a Helpdesk Coordinator in London to manage the CAFM system and provide exceptional support to clients and internal teams. Responsibilities include managing communication between the facilities team and end-users, ensuring service quality, and identifying innovative solutions. The ideal candidate will have excellent organizational and customer service skills, with a commitment to delivering high-quality support. This full-time role offers a competitive salary and benefits package.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage CAFM system and ensure effective communication.
• Provide customer service support via various channels.
• Collaborate to maintain service quality standards.

Skills

Organized approach to work

Attention to detail

Assertiveness in communication

Customer focus

Job description

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services!

Company: CBRE - The World's Leading Real Estate Services Company

Location: London

Job Type: Full-time

About Us:

CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull.

Job Summary:

We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.

Key Responsibilities

• Manage CAFM system as key user on site, including PPM records, reactives, and reporting
• Provide exceptional customer service and support via phone, email, and in-person
• Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
• Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
• Review subcontractor performance and provide feedback through Ariba and other systems
• Identify and implement innovative solutions to enhance performance and meet client expectations

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a global leader in real estate services
• Collaborative and dynamic work environment
• Professional development and training opportunities
• Recognition and rewards for outstanding performance

Requirements

• Organized and structured approach to work
• Logical and clear thinking
• Attention to detail and high accuracy
• Assertiveness and confidence in communication
• Persistence and follow-through to resolution
• Customer and team focus, with a commitment to delivering exceptional service

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume.

Equal Opportunities

CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.