Helpdesk & Facilities Coordinator - Leeds Site

CBRE, Inc.; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Administrator to join the site-based team. You will plan call outs, manage CAFM system as key user, process timesheets and expenses, and maintain staff records while delivering excellent customer service.

Reporting to the Contract Manager, you will build relationships with internal and external customers, raise facilities issues, and ensure activities are completed within contracted SLAs, Monday to Friday, 8am to 5pm.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within SLAs.
• Manage CAFM system on site as key user, including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Raise facilities issues with the relevant team.

Job description

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Administrator to join the site-based team. You will plan call outs, manage CAFM system as key user, process timesheets and expenses, and maintain staff records while delivering excellent customer service.

Reporting to the Contract Manager, you will build relationships with internal and external customers, raise facilities issues, and ensure activities are completed within contracted SLAs, Monday to Friday, 8am to 5pm.