Helpdesk Coordinator

Time Appointments; Bury St Edmunds; On-site; GBP 21,000 - 30,000; Full time

Job summary

Time Appointments is recruiting for a Helpdesk Coordinator to join a busy local team. The role focuses on handling helpdesk queries, coordinating scheduling and ensuring seamless administration across projects.

You will manage calls and emails, liaise with clients and sub-contractors, and log orders with accuracy while supporting operational efficiency. A strong admin background and good IT skills are essential.

Qualifications

• Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role.
• Strong attention to detail and problem-solving abilities.
• Effective communication and interpersonal skills, both verbal and written.
• Excellent organisational and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• Excellent IT skills, including the use of Microsoft packages.

Responsibilities

• Managing and processing helpdesk phone calls and emails.
• Liaising with clients, customers and contract support teams.
• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors.
• Uploading documents, job numbers, service hours, and contact details.
• Supporting the operation to ensure that value for money is being secured from sub-contractors.
• Providing effective administrative support to the wider business as and when required.

Skills

Administrative experience

Attention to detail

Communication skills

Organisational skills

Multi-tasking

Tools

Microsoft Office

Job description

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.

Key Duties & Responsibilities

• Managing and processing helpdesk phone calls and emails
• Liaising with clients, customers and contract support teams
• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
• Uploading documents, job numbers, service hours, and contact details
• Supporting the operation to ensure that value for money is being secured from sub-contractors
• Providing effective administrative support to the wider business as and when required

Skills & Experience Required

• Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
• Strong attention to detail and problem-solving abilities
• Effective communication and interpersonal skills, both verbal and written
• Excellent organisational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Excellent IT skills, including the use of Microsoft packages