Service Coordinator/Administrator

Jark Plc; Cambridge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Health Cash Plan

Long Service Recognition Awards

Development opportunities

23 days annual holiday + 8 bank holidY

Job summary

Jark Cambridge Ltd in Cambridgeshire is seeking an organised, proactive Service Coordinator/Administrator to support a busy Service Department. You will coordinate engineers, schedule maintenance visits and reactive call-outs, manage customer requests and provide essential administrative support to the Service Managers.

There is a varied, fast-paced environment where you will handle multiple priorities, maintain accurate records and help deliver excellent customer service while contributing to

Qualifications

• Previous experience in administration, coordination or customer service.
• Excellent organisational skills and the ability to manage multiple tasks and changing priorities.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate and schedule engineers' daily workloads, including planned maintenance and reactive calls.
• Manage the Service Department inbox and respond to customer enquiries promptly.
• Build and maintain relationships with clients, engineers and suppliers.
• Arrange appointments and ensure work is completed efficiently.
• Prepare quotations and maintenance renewal quotations.
• Ensure service paperwork is processed and maintained per procedures.
• Provide administrative support to Service Managers.
• Raise purchase orders and liaise with suppliers regarding materials.
• Assist with invoicing and handle outstanding customer accounts.
• Coordinate and maintain the engineers' on-call rota.
• Keep customer records and service systems up to date.
• Monitor departmental performance and assist in achieving KPIs.

Skills

Customer service

Organisation

Communication

Prioritisation

Tools

Microsoft Word

Excel

Outlook

Job description

Jark Cambridge Ltd is looking for an organised, proactive and customer-focused Service Coordinator / Administrator to join a busy Service Department based in Fordham, Cambridgeshire.

Working within the Fire and Security industry, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will be responsible for coordinating engineers, managing customer service requests, scheduling maintenance visits and reactive call-outs, and providing essential administrative support to the Service Managers.

This is a varied and fast-paced role, ideal for someone who enjoys working in a busy environment, can confidently manage multiple priorities and takes pride in delivering excellent customer service.

Key Responsibilities:

• Coordinate and schedule engineers' daily workloads, including planned preventative maintenance (PPM), reactive call-outs and remedial works.
• Manage the Service Department inbox, responding to customer enquiries and ensuring requests are dealt with promptly.
• Build and maintain strong relationships with clients, engineers and suppliers.
• Liaise with customers and engineers to arrange appointments and ensure work is completed efficiently.
• Prepare and issue service quotations, annual maintenance renewal quotations and relevant documentation.
• Ensure all service paperwork is received, processed and maintained in accordance with company procedures and ISO requirements.
• Provide administrative and PA support to the Service Managers.
• Raise purchase orders and liaise with suppliers regarding materials and equipment.
• Assist with invoicing, invoice queries and outstanding customer accounts.
• Coordinate and maintain the engineers' on-call rota.
• Ensure customer records and service systems are kept accurate and up to date.
• Monitor departmental performance and assist in achieving service KPIs.
• Provide general administrative support, including answering telephone calls and managing incoming enquiries.

Ideally, you will have:

• Previous experience in an administration, coordination or customer service role.
• Excellent organisational skills and the ability to manage multiple tasks and changing priorities.
• Strong written and verbal communication skills.
• A professional and confident telephone manner.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to work independently and as part of a team.
• A proactive, can-do attitude with excellent attention to detail.
• The ability to remain calm and professional in a busy environment.
• Good numerical skills and an understanding of basic financial administration.

Experience within the Fire and Security industry would be beneficial but is not essential, as a willingness to learn and develop industry knowledge is equally important.

What We Offer:

• Competitive salary, dependent on experience.
• 23 days annual holiday plus 8 bank holidays.
• Company pension scheme.
• Health Cash Plan.
• Long Service Recognition Awards.
• The opportunity to develop your skills and knowledge within an established and growing industry.
• A varied and rewarding role within a supportive team