Helpdesk Coordinator

Time Appointments; England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Time Appointments Ltd is recruiting on behalf of a leading local business to appoint a Helpdesk Coordinator. The role involves managing helpdesk calls and emails, liaising with clients and contract support teams, and logging sales orders and reactive works for engineers and contractors.

You will upload documents and service hours, support subcontractor value for money, and provide broad administrative support across the business.

Qualifications

• Proven administrative experience from a similar helpdesk/service coordinating role.
• Strong attention to detail and problem-solving abilities.
• Effective communication and interpersonal skills, both verbal and written.
• Excellent organisational and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• Excellent IT skills, including Microsoft packages.

Responsibilities

• Managing and processing helpdesk phone calls and emails.
• Liaising with clients, customers and contract support teams.
• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors.
• Uploading documents, job numbers, service hours, and contact details.
• Supporting the operation to ensure that value for money is being secured from sub-contractors.
• Providing effective administrative support to the wider business as and when required.

Skills

Administrative experience

Helpdesk / scheduling

Attention to detail

Communication skills

Organisational abilities

IT skills (Microsoft Office)

Tools

Microsoft Office

Job description

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.

Key Duties & Responsibilities:

• Managing and processing helpdesk phone calls and emails
• Liaising with clients, customers and contract support teams
• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
• Uploading documents, job numbers, service hours, and contact details
• Supporting the operation to ensure that value for money is being secured from sub-contractors
• Providing effective administrative support to the wider business as and when required

Skills & Experience Required:

• Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
• Strong attention to detail and problem-solving abilities
• Effective communication and interpersonal skills, both verbal and written
• Excellent organisational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Excellent IT skills, including the use of Microsoft packages