Helpdesk & Compliance Administrator – Rail CAFM

NG Bailey Facilities Services; Rochester; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension with employer contribution

Sick Pay

Private Medical Insurance

Flexible benefits

25 Days Holidays plus Public Holidays

Employee Assistance Program

Job summary

NG Bailey Facilities Services is seeking an experienced Helpdesk Administrator in Kent (Rochester) to support the operational team on a major rail contract. The role covers contract and compliance tasks, CAFM-enabled performance monitoring, and preparing quotes for maintenance works.

You should have a customer-service background, strong problem-solving skills, and solid English and maths qualifications. 40 hours weekly, Monday to Friday, with a standard daytime schedule.

Qualifications

• Experience as an administrator, with a customer service focus.
• Ability to problem solve, prioritise requests and work under pressure.
• Qualifications in Mathematics and English Language are required.

Responsibilities

• Assist Contracts Supervisors with contract management and compliance.
• Monitor performance and trends in service delivery using CAFM.
• Track SLAs of quoted works and prepare accurate quotations.
• Ensure statutory compliance and mobilise staff and partners as needed.
• Produce operational, commercial and client contractual documentation.
• Maintain document control and update contractual records.
• Support production of contract documentation and keeping records.

Skills

Customer service

Problem solving

Prioritisation

Liaison with engineers

Analytical thinking

Education

Mathematics

English Language

Tools

CAFM systems

Microsoft Word

Microsoft Excel

Job description

NG Bailey Facilities Services is seeking an experienced Helpdesk Administrator in Kent (Rochester) to support the operational team on a major rail contract. The role covers contract and compliance tasks, CAFM-enabled performance monitoring, and preparing quotes for maintenance works.

You should have a customer-service background, strong problem-solving skills, and solid English and maths qualifications. 40 hours weekly, Monday to Friday, with a standard daytime schedule.