Helpdesk Administrator

CBRE Group, Inc.; Warrington; On-site; GBP 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is recruiting a Helpdesk administrator to join the Warrington team. The role reports to the Helpdesk Manager and focuses on delivering excellent customer service and business support to sustain the account's growth.

Responsibilities include planning call outs, managing CAFM on site, processing timesheets and expenses, maintaining staff records, and building strong relationships with customers across all levels.

Qualifications

• Proven experience in a similar administrative role.
• Knowledge of the FM industry.
• Strong customer service skills.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage CAFM system on site including PPM records, reactiv es and reporting.
• Identify/implement improvements to enhance performance and meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and changes in staff.
• Communicate effectively and build relationships with internal and external customers.

Skills

Customer service

Administrative experience

Facilities knowledge

Tools

CAFM system

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk administrator to join the team located in Warrington!

Reporting to the Helpdesk Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account.

The Role:

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers

Details

• Monday - Friday
• 8am - 5pm
• Site Based

Qualifications & Experience

• Proven experience in a similar administrative role
• Knowledge of the FM industry
• Strong customer service skills

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.