Helpdesk Contract Administrator

Gratte Brothers Technical Services Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Helpdesk Contract Coordinator, where your role is pivotal in ensuring smooth operations and fostering strong customer relationships. In this dynamic position, you will manage helpdesk activities, liaise with customers, and collaborate with internal teams to ensure efficient service delivery. Your excellent communication skills and IT proficiency will help you maintain high service levels while preparing key reports that drive accountability. This is a fantastic opportunity to grow within a supportive environment that values your contributions and encourages career development. Be part of a family-owned business with a rich history and a commitment to quality.

Benefits

Competitive salary and benefits package

Career growth opportunities

Collaborative work environment

Training opportunities

Qualifications

• 3 years' experience in a similar role is essential.
• Strong communication and time management skills are crucial.

Responsibilities

• Manage day-to-day helpdesk activities ensuring efficient service delivery.
• Prepare monthly reports and manage Riskwise reporting.

Skills

Communication Skills

Time Management

IT Proficiency

Customer Service

Mathematics

Positive Attitude

Tools

Office Equipment

Job description

The Helpdesk Contract Coordinator plays a vital role in ensuring the seamless operation of both contract administration and helpdesk functions. Acting as the primary liaison with our customers, this role is responsible for the day-to-day management of helpdesk activities, ensuring efficient service delivery and prompt issue resolution. The coordinator also works closely with internal teams and external suppliers, proactively following up with engineers to maintain service levels. Additionally, they oversee key reporting responsibilities, including preparing monthly meeting reports and managing Riskwise reporting, helping to drive transparency and accountability. Balancing these diverse responsibilities, the Helpdesk Contract Coordinator is essential in maintaining smooth operations and fostering strong customer relationships.

Experience & Skills:

• The ideal candidate will have 3 years’ relevant experience in a similar role.
• Essential experience & skills:
  • Competent & confident with English and Maths.
  • Confident and friendly telephone manner.
  • Positive approach to tasks assigned to customers and team members.
  • IT proficient with a working knowledge of office equipment (i.e. printers, etc.).
  • Enthusiasm and a positive ‘can-do’ attitude.
  • Excellent time management skills and the ability to prioritise; punctual and reliable.

Company Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.

About Us:

Gratte Brothers Group consists of five operating companies: Gratte Brothers Ltd (aka Building Services & Engineering), Gratte Brothers Catering Equipment Ltd (aka Foodservice Solutions), Gratte Brothers Security Management (aka Security Systems & Software), Gratte Brothers Building Services Maintenance, and Gratte Brothers Technical Services (aka Design & Coordination). Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 75+ years, we’re proud to have remained a family-owned business, with the third generation of the family now at the helm. So, when you join Gratte Brothers you don’t just join a team, you join a family!

For any further queries, please email [e-mail] (no agencies, please!). Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.