Operations Contract Administrator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Operations Contract Administrator to join their remote team. This exciting role involves managing client communications, overseeing contractors, and ensuring timely job completion. You will play a pivotal role in maintaining operational efficiency, coordinating inspections, and assisting the Account Manager with quotes. If you thrive in a dynamic environment and possess strong communication skills, this opportunity is perfect for you. Join a forward-thinking company that values flexibility and teamwork!

Qualifications

• Experience in helpdesk roles and overseeing contractors.
• Strong communication and interpersonal skills are crucial.

Responsibilities

• Monitor client email inbox and log jobs.
• Input and track reactive jobs on the CAFM system.
• Coordinate with engineers and contractors for job updates.

Skills

Helpdesk Experience

Communication Skills

Interpersonal Skills

Contractor Oversight

Tools

CAFM System

Job description

Location: remote/home-based

Hours: 40 hours a week, flexible (8am – 5pm)

Role Type: Permanent

Pareto is currently seeking an Operations Contract Administrator to join our team on a full-time basis. The position is remote, with occasional visits to client sites, expenses paid.

Responsibilities include but are not limited to:

1. Monitoring the client email inbox and logging jobs
2. Inputting and tracking reactive jobs on the CAFM system
3. Actively monitoring open jobs, chasing engineers for updates, and allocating reactive jobs to engineers and contractors
4. Raising purchase orders for engineers and team members as required
5. Allocating PPM tasks to engineers and contractors
6. Scanning compliance documentation (in-house and sub-contractor)
7. Closing down completed jobs and uploading associated paperwork
8. Providing helpdesk cover for the wider team during leave periods
9. Ensuring client queries are addressed to completion
10. Attending meetings as required
11. Reviewing documentation and raising issues with the Account Manager
12. Monitoring upcoming inspections and coordinating dates with sub-contractors and the Account Manager
13. Following up on sub-contractor paperwork and certificates related to completed works/inspections
14. Raising remedial actions following works or inspections
15. Assisting the Account Manager with raising quotes as needed
16. Assessing the completeness and appropriateness of sub-contractor RAMS

Key Requirements:

• Previous helpdesk experience is desirable
• Experience overseeing contractors is required
• Excellent telephone and email manners, with strong communication and interpersonal skills