Helpdesk & Compliance Administrator

ISS Facility Services UK; Ashton-under-Lyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

ISS Facility Services UK in Ashton-under-Lyne is seeking a Business Administrator to support 55001 asset management compliance, CAFM planning, and helpdesk operations. You will coordinate engineering activities, handle reporting, and ensure standards are followed.

The role requires highly organised, proactive individuals with strong IT skills, especially Excel, and the ability to manage multiple tasks while maintaining effective client relationships.

Qualifications

• Excellent telephone manner and professional communication skills.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Competent IT skills with proficiency in Microsoft Office applications, particularly Excel.
• Ability to work independently, use initiative and perform effectively under pressure.
• Strong time management skills with the ability to meet deadlines.
• Clear and confident verbal and written communication skills, with a proactive approach to engagement.
• Willingness and ability to learn new systems and processes.

Responsibilities

• Administer back-office functions to support 55001 asset management compliance, including PPM CAFM upload sheets and reporting on completion, corrective actions, and forward planning.
• Book and coordinate service visits for supply chain contractors, including creating and submitting health and safety work packs for approval.
• Ensure all safety documentation and compliance packs are issued, tracked, and actioned within required timeframes.
• Operate an effective helpdesk service, managing enquiries and directing workflow using electronic systems.
• Log and prioritise all calls accurately, assigning reference numbers and meeting KPI response times.
• Liaise with third-party suppliers to allocate work and maintain clear two-way communication.
• Provide general administrative and clerical support, including cover for colleagues during absences.
• Support compliance, safety, and client relationship activities, contributing to a high standard of service delivery.

Job description

ISS Facility Services UK in Ashton-under-Lyne is seeking a Business Administrator to support 55001 asset management compliance, CAFM planning, and helpdesk operations. You will coordinate engineering activities, handle reporting, and ensure standards are followed.

The role requires highly organised, proactive individuals with strong IT skills, especially Excel, and the ability to manage multiple tasks while maintaining effective client relationships.