Helpdesk Administrator - FM

Confidential; West of England, Bath; On-site; GBP 28,000 - 29,000; Full time

Job summary

Confidential is seeking a Facilities Helpdesk Administrator based in Bristol City Centre. The role offers £27.5-28k negotiable depending on experience and focuses on planning, scheduling and organising works with a strong customer-service focus.

You will work with the Helpdesk team to allocate jobs to engineers or subcontractors, ensure timely completion and maintain SLA requirements, while handling documentation and client engagement throughout projects.

Qualifications

• Previous FM/Helpdesk experience desirable.
• Good verbal and written communication skills.
• Able to prioritise work and work under pressure.

Responsibilities

• Book & Schedule all Works & Engineers.
• Input Leads, Tasks & Quotations.
• Organise Documentation.
• Approve Job Cards and monitor vehicle tracker data.
• Progress Jobs to Invoice Stage.
• Open New Projects.
• Manage data input on Customer Portals.
• Complete paperwork for projects (Gas & Electrical Certifications).
• Client engagement before, during, and after.

Skills

Customer service

Planning

Scheduling

Organising

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Facilities Helpdesk Administrator

Bristol City Centre Based

£27.5-28k Negotiable depending on experience

Are you an Administrator working in the Facilities Management, Engineering or Construction sector with good customer services skills looking for a new exciting role. Do you have experience of planning, scheduling and organising things.

This Engineering Maintenance company specialise in Facilities Management, Mechanical, Electrical and Building Maintenance across the south of England and are recruiting due to continued growth within their business.

As FM Systems Administrator you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLA agreement with the client.

Main Duties:

All items listed below and not limited to

• Following Any Instruction from Helpdesk Manager
• Book & Schedule all Works & Engineers
• Input Leads, Tasks & Quotations
• Organise Documentation
• Approve Job Cards Whilst Monitoring Vehicle Tracker Data
• Progress Jobs to Invoice Stage
• Complete Ownership of Engineers Throughout their Working Day
• Open New Projects
• Manage all Data Input on Customer Portals
• Complete Paperwork for Every Project i.e. Gas & Electrical Certification
• Complete Client Engagement - Before, During & Post
• Key client ownership
• Follow Pre Written Scripts & Procedures
• Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation
• Contractor Works Orders
• Purchase Orders
• Answer Phone, Action where Applicable & Relay Messages Accordingly

Other Qualities & Requirements:

• Previous FM/Helpdesk experience desirable
• Smart Appearance
• Good telephone manner
• Punctual
• Excellent verbal and written communication skills
• Excellent Customer Service skills
• Competent in the use of all Microsoft Office programs
• Able to prioritise work whilst working under pressure
• Flexibility with hours of work to cope with work demands
• Able to work on own initiative and as part of a team.
• Committed to ongoing personal development/training