Helpdesk Operator — Flexible Hours & Employee Benefits

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible benefits package

Virtual GP access

Salary Finance options

MiDeals discounts

Cycle-to-work scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Helpdesk Operator for an office-based role in Lurgan. The role involves handling customer orders and enquiries, answering calls professionally, and maintaining clear communication via email.

You will load reactive works in C4W and ensure accurate data entry, while coordinating with scheduling teams to meet SLA targets. The position requires at least one year of customer service experience, a 5-year history, and passing PSNI/BS5979 & BS7858 screening.

Qualifications

• Minimum of one year's customer service experience in a customer-facing role.
• You must pass a PSNI check and BS5979/BS7858 screening.
• 5-year checkable history required.

Responsibilities

• Handle and process customer orders, enquiries and communications.
• Answer incoming calls professionally.
• Update customers with professional email etiquette.
• Process and maintain customer records.
• Load reactive works on C4W with correct SLAs.
• Prioritise calls with attention to SLA details.
• Ensure logs in C4W have correct information (PO, reason code, contact details).
• Liaise with scheduling team for P1 & P2 calls and allocate to regional pots.
• Upload updates on portals or via email (job numbers via Maximo or other portals).
• Coordinate with internal departments to resolve issues and assist scheduling teams to meet targets.

Skills

Customer service

Phone handling

Data entry

Tools

Maximo

C4W

Job description

Mitie Cleaning & Hygiene Services is hiring a Helpdesk Operator for an office-based role in Lurgan. The role involves handling customer orders and enquiries, answering calls professionally, and maintaining clear communication via email.

You will load reactive works in C4W and ensure accurate data entry, while coordinating with scheduling teams to meet SLA targets. The position requires at least one year of customer service experience, a 5-year history, and passing PSNI/BS5979 & BS7858 screening.