Customer service assitant

Bidvest Noonan; Newry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Car parking

Bike to work scheme

Employee Assistance Program (EAP)

Job summary

Bidvest Noonan Group is seeking an administrator/operations support role based in Newry, United Kingdom. The position reports to the Helpdesk Supervisor and Centre management, serving as the first point of contact for client enquiries via phone and email, and coordinating with trades and subcontractors to resolve requests.

The role emphasizes timely, accurate tasks, initiative, and professional presentation, with a focus on supporting the operations team and delivering feedback at key stages.

Responsibilities

• First point of contact support to client enquiries, respond to and resolve customer requests through telephone calls and email requests
• Liaise with tradesmen and subcontractors to respond to and resolve client requests, providing feedback at key stages
• Track quoted works costs and labour to ensure delivery of commercially profitable quoted works in a timely manner
• Provide back-up support during busy periods and holiday/absence coverage for other Admin and the general Operations Team

Job description

• Working in conjunction with and reporting to the Helpdesk Supervisor and Centre managment;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Car parking
• Bike to work scheme
• Employee Assistance Program (EAP)
• As hoc recognition
• BIC Training
• Are you dependable and flexible, ability to work independently as well as part of a team?
• Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
• Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
• Can demonstrate a high level of initiative and be proactive
• Are you well-spoken and presented?

All applications will be treated in the strictest confidence

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’