Helpdesk Assistant: IT Support & Device Troubleshooting

Back To Work; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Entry-level role

Training opportunities

Job summary

Back To Work in the East Midlands is seeking a Junior Helpdesk Technician focused on first-line IT support to assist customers and staff with hardware and software issues.

You will troubleshoot Windows OS, manage Microsoft 365 tasks, and help with device setup, documentation, and escalation when needed. A proactive learner with good communication will thrive in this role within a growing online retail environment.

Qualifications

• Experience or interest in helpdesk support and IT basics.
• Strong verbal and written communication skills.
• Willingness to learn and adapt quickly.
• Able to document processes clearly.
• Customer-focused attitude.

Responsibilities

• Handle first-line IT support requests.
• Troubleshoot hardware and software issues.
• Support laptops, desktops and mobile devices.
• Assist with system setup and configuration.
• Maintain IT records and documentation.
• Escalate issues when required.

Skills

Friendly attitude

Communication skills

Willingness to learn

Organisational ability

Interest in IT support

Tools

Windows OS

Microsoft 365

Networking Fundamentals

Hardware Diagnostics

IT Service Management

Job description

Back To Work in the East Midlands is seeking a Junior Helpdesk Technician focused on first-line IT support to assist customers and staff with hardware and software issues.

You will troubleshoot Windows OS, manage Microsoft 365 tasks, and help with device setup, documentation, and escalation when needed. A proactive learner with good communication will thrive in this role within a growing online retail environment.