Junior Helpdesk Technician

Back To Work; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work, an online retail organisation based in the East Midlands, is seeking a customer-focused Junior Helpdesk Technician to join our IT team. You will provide first-line IT support, troubleshoot hardware and software issues, support laptops, desktops and mobile devices, assist with system setup, and maintain IT records and documentation.

When needed, escalate complex problems to senior staff. Ideal candidates are eager to learn, with strong communication and organisational skills, and an

Qualifications

• Friendliness and professional attitude
• Excellent communication skills
• Strong willingness to learn
• Good organisational ability
• Interest in IT support and technology

Responsibilities

• Handle first-line IT support requests.
• Troubleshoot hardware and software issues.
• Support laptops, desktops, and mobile devices.
• Assist with system setup and configuration.
• Maintain IT records and documentation.
• Escalate technical issues where necessary

Skills

First-line support

Communication

Willingness to learn

Organisational skills

Customer service mindset

Tools

Windows OS

Microsoft 365

Networking basics

ITSM

Job description

A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician.

What You'll Do

• Handle first-line IT support requests.
• Troubleshoot hardware and software issues.
• Support laptops, desktops, and mobile devices.
• Assist with system setup and configuration.
• Maintain IT records and documentation.
• Escalate technical issues where necessary.

Essential Attributes

• Friendly and professional attitude.
• Excellent communication skills.
• Strong willingness to learn.
• Good organisational ability.
• Interest in IT support and technology.

Technical Areas Covered

• Windows Operating Systems
• Microsoft 365
• Networking Fundamentals
• Hardware Diagnostics
• IT Service Management