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D R Newitt; Redditch; On-site; GBP 21,000 - 30,000; Full time

Job summary

D R Newitt is seeking a Junior IT Support Engineer to join an on-site team in Worcestershire. You will serve as the primary contact for day-to-day IT issues, handling 1st and 2nd line support and assisting with device setup for new starters.

Working closely with the IT Infrastructure Manager, you will contribute to software updates, security tasks, and accurate IT asset records while gaining hands-on experience in a fast-paced manufacturing environment.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Junior IT professional seeking hands-on experience in a tech support role.
• Experience with onboarding new starters and managing user accounts is a plus.

Responsibilities

• Provide 1st and 2nd line user support across the company.
• Set up laptops, PCs, mobile devices, and IT equipment for new starters.
• Create user accounts, manage access, and handle password resets.
• Assist with software updates, IT security tasks, and maintain IT asset records.
• Support the IT Infrastructure Manager with maintenance, documentation, and key projects.

Skills

1st/2nd Line Support

Microsoft 365

Hardware Troubleshooting

Networking Basics

IT Security Basics

User Onboarding

Job description

Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support?

On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.

This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment.

The Role

As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.

• 1st & 2nd Line User Support: Handling everyday technical queries across the whole company—from resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.
• User Onboarding & Setup: Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters.
• Systems & Equipment Maintenance: Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records.
• Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects.