Entry-Level IT Helpdesk Technician - Training Provided

Back To Work; Doncaster; On-site; GBP 21,000 - 29,000; Full time

Job summary

Back To Work in Doncaster is seeking a friendly First Line IT Support Technician to join our busy helpdesk. The role focuses on helping colleagues with IT issues, logging tickets and providing excellent customer service. Full training will be provided, so no extensive technical experience is required.

You'll support Microsoft 365 apps, assist with password resets, and help users with device setup. A positive attitude and good organisational skills are key to success.

Qualifications

• No extensive technical experience required; full training provided.
• Excellent customer service and communication abilities.
• Reliability, professionalism and a positive attitude.

Responsibilities

• Take support calls and respond to emails.
• Help users with common IT issues and logging tickets.
• Assist with password resets, account administration and device setup.
• Escalate complex problems to senior engineers when needed.
• Maintain accurate support records and follow SLAs.

Skills

Strong communication skills

Reliability

Time management

Customer-facing confidence

Desire to learn

Tools

Microsoft 365

Job description

Back To Work in Doncaster is seeking a friendly First Line IT Support Technician to join our busy helpdesk. The role focuses on helping colleagues with IT issues, logging tickets and providing excellent customer service. Full training will be provided, so no extensive technical experience is required.

You'll support Microsoft 365 apps, assist with password resets, and help users with device setup. A positive attitude and good organisational skills are key to success.