Hands-on IT Helpdesk Technician | 1st/2nd Line Support

Ovia Lighting Ltd.; Tamworth; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Extra leave options

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a hands-on IT Helpdesk Technician to support users across offices, warehouses, and operations from our Tamworth site. You will provide 1st and 2nd line assistance via phone, email, remote and in person, taking ownership of incidents to resolution.

The role covers Microsoft 365, Windows 11, device deployment, AD/Entra ID user management, Intune enrollment, and end-user device support. A long-term career path in IT is encouraged.

Qualifications

• Passion for technology and eagerness to learn and develop IT skills.
• Strong diagnostic and problem-solving abilities with clear communication.
• Experience with Microsoft 365, Windows 10/11 and IT ticketing systems.
• Basic understanding of Active Directory and Entra ID, MFA awareness.

Responsibilities

• Serve as the first point of contact for IT support across the business.
• Provide 1st and 2nd line technical support via phone, email, remote, and in person.
• Own incidents through to resolution; escalate when needed.
• Support Microsoft 365 apps (Outlook/Teams/SharePoint/OneDrive).
• Maintain Windows 11 desktop and laptop environments.
• Configure and deploy end user devices and peripherals.
• Assist with AD/Entra ID user accounts and Intune enrollment.
• Troubleshoot hardware, software, printing, connectivity, and access issues.
• Support warehouse devices (scanners, printers, label devices).
• Keep documentation up to date in the IT knowledge base and ticketing system.

Skills

Tech passion

Diagnostic skills

Communication

Organisational skills

Teamwork

Independent worker

Customer focus

Education

IT certifications

Relevant IT degree

Tools

Intune

Entra ID

Active Directory

Microsoft 365 admin

VPN

DNS/DHCP

Job description

Scolmore Group is seeking a hands-on IT Helpdesk Technician to support users across offices, warehouses, and operations from our Tamworth site. You will provide 1st and 2nd line assistance via phone, email, remote and in person, taking ownership of incidents to resolution.

The role covers Microsoft 365, Windows 11, device deployment, AD/Entra ID user management, Intune enrollment, and end-user device support. A long-term career path in IT is encouraged.