Facilities Helpdesk Specialist (CAFM & SLA Focus)

PREAH Building Services; Motherwell; On-site; GBP 18,000 - 27,000; Full time

Job summary

A construction service provider in Scotland is seeking a Helpdesk Administrator to handle client interactions and manage resources effectively. The role involves using a CAFM system for scheduling maintenance jobs and maintaining client information. Candidates should have experience in a facilities management helpdesk and possess excellent communication skills. This full-time position offers opportunities to work in a dynamic team and provides a platform for continuous improvement and development.

Qualifications

• Candidates must have experience working on a busy facilities management helpdesk.
• Experience with CAFM systems is required.
• Strong organizational and problem-solving abilities are crucial.

Responsibilities

• Engage with clients to understand their facilities management needs.
• Manage inbound calls and emails, logging details accurately.
• Schedule reactive and planned maintenance jobs using the CAFM system.

Skills

Experience working on a busy facilities management helpdesk

Experience working with CAFM systems

Excellent communication and customer service skills

Strong organizational and problem-solving abilities

Ability to multitask and prioritise in a high-pressure environment

Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook)

Flexible and adaptable to meet changing operational needs

Team player with a proactive attitude towards continuous improvement

Tools

CAFM systems

Microsoft Office Suite

Job description

A construction service provider in Scotland is seeking a Helpdesk Administrator to handle client interactions and manage resources effectively. The role involves using a CAFM system for scheduling maintenance jobs and maintaining client information. Candidates should have experience in a facilities management helpdesk and possess excellent communication skills. This full-time position offers opportunities to work in a dynamic team and provides a platform for continuous improvement and development.