Helpdesk Apprentice: Admin, Scheduling & Customer Care

OCS; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Employee referral scheme

Regular social and charity events

Community charity involvement

Job summary

OCS UK & Ireland is recruiting for a Helpdesk/Administrative role. You will support the Helpdesk Team, raise and close jobs for reactive and planned maintenance, and book in tasks. You will manage calls, liaise with subcontractors, and raise quotes and purchase orders.

The role requires strong customer service, competent MS Office skills, and the ability to work well in a team or alone, with a focus on reliable diary management and contract support.

Qualifications

• Strong customer service skills.
• Administration experience.
• Experience with CAFM systems (Concept) is advantageous.
• Proficient with Microsoft Office packages.
• Excellent telephone manner.
• Able to work in a team or independently.

Responsibilities

• Provide support to the Helpdesk Team.
• Raise and close jobs for reactive and system work orders.
• Book in reactive and PPM tasks.
• Collaborate with HD Team for contract management.
• Cover Helpdesk during sickness/absence.
• Handle inbound and outbound calls.
• Liaise with subcontractors and raise purchase orders/quotes.
• Chase jobs to completion and ensure correct status.
• Diary management.

Skills

Customer service

Administration

CAFM Concept

MS Office

Telephone etiquette

Team player / independent

Tools

CAFM Concept

Job description

OCS UK & Ireland is recruiting for a Helpdesk/Administrative role. You will support the Helpdesk Team, raise and close jobs for reactive and planned maintenance, and book in tasks. You will manage calls, liaise with subcontractors, and raise quotes and purchase orders.

The role requires strong customer service, competent MS Office skills, and the ability to work well in a team or alone, with a focus on reliable diary management and contract support.