Helpdesk Apprentice: Admin Support & Growth

OCS; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Employee Referral Scheme

Regular social and charity events

Charity events in local community

Eye test voucher and glasses allowance

CHROMA inclusion community

Mental Health First Aiders

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking a Helpdesk Administrator to support the Helpdesk Team in Glasgow. The role involves raising and closing jobs for reactive and system work orders, scheduling reactive and PPM tasks, and coordinating with the HD Team to ensure smooth contract delivery.

Strong customer service and administration experience are required, with CAFM familiarity (Concept) and solid MS Office skills. Excellent telephone manners and the ability to work both in a team and independently are

Qualifications

• Strong customer service skills.
• Proven administration experience.
• Experience with CAFM systems is advantageous – Concept.
• Knowledge of Microsoft Office packages.
• Exceptional telephone manner.
• Works well in a team and independently.

Responsibilities

• Providing support to the Helpdesk Team.
• Raising and closing jobs for reactive and system work orders.
• Booking in reactive and PPM tasks.
• Working with HD Team to ensure seamless management of the contract.
• Helpdesk cover for sickness and absence.
• Inbound and outbound calls.
• Dealing with subcontractors.
• Raising quotes and Purchase orders.
• Chasing jobs for completion.
• Ensuring all jobs are at the correct status.
• Diary Management.

Skills

Customer service

Administration

CAFM experience

MS Office

Telephone manner

Team player / independent

Tools

Concept CAFM

Microsoft Office

Job description

OCS UK & Ireland is seeking a Helpdesk Administrator to support the Helpdesk Team in Glasgow. The role involves raising and closing jobs for reactive and system work orders, scheduling reactive and PPM tasks, and coordinating with the HD Team to ensure smooth contract delivery.

Strong customer service and administration experience are required, with CAFM familiarity (Concept) and solid MS Office skills. Excellent telephone manners and the ability to work both in a team and independently are