CAFM Helpdesk Coordinator — Projects & Scheduling

OCS; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Award‑winning employer (Glassdoor)

Digital learning

Retail perks with Hapi app

Professional growth

Flexible pay with Wagestream

Job summary

OCS UK & Ireland is a leading facilities management company hiring a Helpdesk Co-ordinator in Glasgow to serve as the primary contact for customer enquiries and new work requests on CAFM Concept System. You will support engineers and sub-contractors, manage diaries, raise POs, and close out jobs across government contracts.

The role requires strong customer service, CAFM familiarity, and excellent planning.

Qualifications

• Right to work in the UK.
• Strong customer service skills.
• Helpdesk experience in Facilities Management with CAFM Concept.
• Strong knowledge of Microsoft Office.
• Excellent organisation and planning skills.
• Knowledge of property-related issues.
• Exceptional telephone etiquette.

Responsibilities

• Serve as the principal point of contact for customer enquiries, calls and new work requests on CAFM Concept System.
• Act as first contact for engineering workforce and sub-contractors; allocate work and manage diaries for the regional area.
• Update and close Reactive, PPM and Quoted jobs on CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and obtain ETAs and updates.
• Coordinate and support Project Managers across government contracts; request quotations, raise POs, create site safety files, and cost variations.
• Update database of quotations, engineering overtime, and statutory compliance certification as requested.

Skills

Customer service

Helpdesk experience

CAFM Concept

CAFM System

MS Office

Organisation

Property knowledge

Telephone etiquette

Tools

CAFM Concept System

Microsoft Office

Job description

OCS UK & Ireland is a leading facilities management company hiring a Helpdesk Co-ordinator in Glasgow to serve as the primary contact for customer enquiries and new work requests on CAFM Concept System. You will support engineers and sub-contractors, manage diaries, raise POs, and close out jobs across government contracts.

The role requires strong customer service, CAFM familiarity, and excellent planning.