Helpdesk Coordinator — CAFM & Project Support

OCS; Paisley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Wagestream (Flexible pay)

OCS Academy digital learning

Discounts via Hapi app

Job summary

OCS UK & Ireland is looking for a capable helpdesk coordinator to be the main contact for customer enquiries and new work requests on their CAFM Concept System. You will support engineers and subcontractors, allocating work and maintaining regional diaries.

The role requires strong customer service, CAFM experience, and solid Microsoft Office skills, with an emphasis on organisation and planning within facilities management. Knowledge of property-related issues will be beneficial.

Qualifications

• Right to work in the UK.
• Strong customer service skills.
• Helpdesk experience in facilities management, preferably CAFM Concept.
• Strong knowledge of Microsoft Office.
• Excellent organisation and planning skills.
• Knowledge of property-related issues.
• Exceptional telephone etiquette.

Responsibilities

• Principal contact for customer enquiries, incoming calls and new work requests on CAFM Concept System.
• Act as first point of contact for engineering workforce and sub-contractors, allocating work and managing diaries for the regional area.
• Update and close Reactive, PPM and Quoted jobs on CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and track ETAs.
• Coordinate and support Project Managers on government contracts – quotations, POs, site health & safety files and job costing of variations.
• Update quotations, overtime and compliance certification records as requested.

Skills

Customer service

Helpdesk experience

CAFM Concept

Microsoft Office

Organisation skills

Property knowledge

Telephone etiquette

Tools

CAFM Concept

Job description

OCS UK & Ireland is looking for a capable helpdesk coordinator to be the main contact for customer enquiries and new work requests on their CAFM Concept System. You will support engineers and subcontractors, allocating work and maintaining regional diaries.

The role requires strong customer service, CAFM experience, and solid Microsoft Office skills, with an emphasis on organisation and planning within facilities management. Knowledge of property-related issues will be beneficial.