Helpdesk Apprentice: Kickstart Your Facilities Coordination

Manchester Arndale; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Employee Referral Scheme

Regular social and charity events

Eye test voucher

Mental health support

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Administrator to join the team in Scotland. You will provide essential support to the Helpdesk, raise and close jobs for reactive and system work orders, and book Pre Planned Maintenance tasks.

You will liaise with subcontractors and manage diaries to ensure accurate status updates. The role requires strong customer service, admin experience, and proficient use of Microsoft Office.

Qualifications

• Strong customer service skills and professional telephone manner.
• Administration experience is advantageous.
• CAFМ experience with Concept is beneficial.
• Solid knowledge of Microsoft Office.
• Ability to work well in a team and independently.

Responsibilities

• Provide support to the Helpdesk Team.
• Raise and close jobs for reactive and system work orders.
• Book reactive and PPM tasks.
• Coordinate with the HD Team for contract management.
• Cover Helpdesk for sickness and absence.
• Handle inbound and outbound calls.
• Engage with subcontractors.
• Raise quotes and purchase orders.
• Follow up to ensure job completion.
• Maintain accurate job statuses.
• Diary management.

Skills

Customer service

Administration

CAFM experience

Microsoft Office

Telephone manner

Teamwork

Independent working

Education

Tools

CAFM Concept

Job description

OCS UK & Ireland is seeking a proactive Helpdesk Administrator to join the team in Scotland. You will provide essential support to the Helpdesk, raise and close jobs for reactive and system work orders, and book Pre Planned Maintenance tasks.

You will liaise with subcontractors and manage diaries to ensure accurate status updates. The role requires strong customer service, admin experience, and proficient use of Microsoft Office.