Helpdesk Adviser

Co-op; Spilsby; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading retail cooperative is seeking a Helpdesk Adviser to provide customer service support in a hybrid working environment. Responsibilities include assisting with queries, managing workloads, and ensuring high standards of service to Wholesale partners. Candidates should possess IT literacy and customer service skills. This role offers competitive compensation and a benefits package that includes discounts and a pension plan.

Benefits

30% off Co-op branded products

Annual bonus

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Access to subsidised onsite gym

Coaching and training

Wagestream app

Grocery Aid support

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Support the team and assist with queries via telephone.
• Maintain good relationships with stakeholders.
• Manage workload, ensuring all queries are logged.
• Work closely with DHL to resolve queries.
• Complete reception tasks in a timely manner.

Skills

IT literacy skills

Good communication skills

Customer service skills

Ability to manage multiple priorities

Job description

Helpdesk Adviser – Co-op Wholesale

£24,570 plus great benefits (Work level 6C)

Scunthorpe Office – We’re now working in a hybrid way, with colleagues dividing their time between home and coming into the office twice a week once the probation period has passed. During your training period you’ll be required to be in the office full time (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy)

12-month fixed-term contract / secondment

Are you passionate about delivering outstanding customer service? We’re looking for a Helpdesk Adviser to join Co-op Wholesale. Since 1977, we’ve championed independent retailers to thrive with Nisa – and now, we’re entering a bold new chapter as Co-op Wholesale. It’s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.

We’ll look to you to provide essential daily support to both the Helpdesk and Reception, ensuring that customer and consumer queries and complaints are logged and investigated promptly through telephone, email, or OCS.

If you're ready to make a real impact and deliver best-in-class support to Wholesale partners, we'd love to hear from you!

What you’ll do

• Support the team, assist with queries via telephone and training to maintain high working standards
• Maintain good relationships with internal and external stakeholders, always providing excellent customer service
• Manage workload ensuring all queries & complaints are logged and investigated within time frame
• Work closely with DHL and other areas of the business to reach resolutions to queries raised
• Ensure all reception tasks are completed in a timely manner

This role would suit people who have

• IT literacy skills and knowledge
• Good communication skills and customer service (telephone and email)
• The ability manage multiple priorities, work under pressure and to tight deadlines

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.