Helpdesk Administrator: FM Ops & CAFM

Parr Facilities Management; Belfast; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Death in service policy

Health cash back plan

2pm finish on Fridays every other week

30 days holiday incl 8 stats

On site parking

Company events

Job summary

Parr Facilities Management is seeking a Helpdesk Administrator to join the operations team at Parr FM Offices in Belfast. You will log and triage client requests, allocate engineers through Joblogic CAFM, update portals, and support senior staff to ensure SLAs and KPIs are met.

This role emphasizes customer service, data accuracy and teamwork to maintain safe, compliant estates across the UK & Ireland. The ideal candidate has at least 1 year in a helpdesk or admin role, strong IT skills (MS

Qualifications

• 1+ year in a helpdesk, administration, scheduling or customer service role.
• Strong IT literacy with MS Office 365 suite.
• Clear, confident communicator with excellent telephone and written skills.
• Highly organised, able to prioritise and meet deadlines in a fast-paced environment.
• Proven ability to work on own initiative while collaborating with a team.
• Desirable FM exposure and understanding of compliance.

Responsibilities

• Log, triage and allocate reactive and planned works via Joblogic CAFM.
• Update client portals with paperwork and notes.
• Allocate engineers/subcontractors in line with policies.
• Raise purchase orders for suppliers/subcontractors.
• Report to Helpdesk team leader and management teams.
• Coordinate site access, equipment and hires.
• Communicate with engineers, clients and staff; maintain data quality.

Skills

Helpdesk experience

MS Office 365

Clear communication

Organisational skills

Team player

Initiative & problem-solving

FM knowledge (desirable)

Joblogic CAFM familiarity

Education

GCSEs including English and Maths

FM/administration qualifications advantageous

Tools

Joblogic CAFM

MS Office 365

Job description

Parr Facilities Management is seeking a Helpdesk Administrator to join the operations team at Parr FM Offices in Belfast. You will log and triage client requests, allocate engineers through Joblogic CAFM, update portals, and support senior staff to ensure SLAs and KPIs are met.

This role emphasizes customer service, data accuracy and teamwork to maintain safe, compliant estates across the UK & Ireland. The ideal candidate has at least 1 year in a helpdesk or admin role, strong IT skills (MS