Helpdesk Administrator

FM Search & Select Ltd; Kirkcaldy; On-site; GBP 21,000 - 29,000; Full time

Job summary

FM Search & Select Ltd in Kirkcaldy is seeking a Helpdesk Administrator to join a growing facilities management team. You'll provide administrative and coordination support across FM contracts, logging maintenance requests, liaising with engineers and customers, and updating records.

The role suits someone with strong administration or customer service background, able to prioritise in a busy environment, confident over the phone and by email, and keen to learn and develop a long-term career in

Qualifications

• Strong administration and organisational skills.
• Confident communicating over the telephone and by email.
• Good customer service background.
• Ability to manage multiple priorities within a busy environment.
• Strong attention to detail and comfortable using IT systems.
• Positive attitude and willingness to learn.

Responsibilities

• Logging and managing maintenance requests and jobs.
• Liaising with engineers, subcontractors and customers.
• Scheduling and coordinating planned and reactive maintenance works.
• Providing customers with updates on outstanding jobs.
• Ensuring works are progressed within agreed timescales.
• Updating internal systems and maintaining accurate records.
• Supporting with general administration and documentation.
• Working closely with the wider operational team to ensure a high level of customer service.

Skills

Administration

Customer service

Communication

Organisational skills

Prioritisation

IT systems

Tools

IT systems

Job description

Helpdesk Administrator

Location: Kirkcaldy Job Type: Permanent, Full-Time Sector: Facilities Management

Are you organised, confident communicating with people and looking for an opportunity to build a long-term career within Facilities Management?

We're working with an established FM business in Kirkcaldy that is looking to add a Helpdesk Administrator to its team.

Previous Facilities Management experience would be beneficial, but it isn't essential. The business is equally interested in candidates with strong administration or customer service experience who have the right attitude, are willing to learn and are looking for an opportunity to develop and progress.

This could be a great opportunity for someone coming from an administration, customer service, helpdesk, scheduling, call centre or similar background who wants to take the next step in their career.

The Role

Working as part of the Helpdesk team, you'll provide administrative and coordination support across a range of FM contracts. Responsibilities will include:

• Logging and managing maintenance requests and jobs.
• Liaising with engineers, subcontractors and customers.
• Scheduling and coordinating planned and reactive maintenance works.
• Providing customers with updates on outstanding jobs.
• Ensuring works are progressed within agreed timescales.
• Updating internal systems and maintaining accurate records.
• Supporting with general administration and documentation.
• Working closely with the wider operational team to ensure a high level of customer service.

What We're Looking For

Previous experience within Facilities Management, maintenance or a helpdesk environment would be advantageous, but it is not essential.

The business is particularly interested in candidates who:

• Have strong administration and organisational skills.
• Are confident communicating over the telephone and by email.
• Have a good customer service background.
• Can manage multiple priorities within a busy environment.
• Have good attention to detail and are comfortable using IT systems.
• Have a positive attitude and genuine willingness to learn.
• Are looking for a company where they can develop and progress longer term.

Full training and support will be provided, making this a great opportunity for someone looking to get into Facilities Management and build a career within the industry