Helpdesk Administrator Tlnt1_Ni

Parr Facilities Management; Belfast; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Death in service policy

Health cash back plan

2pm finish on Fridays every other week

30 days holiday incl 8 stats

On site parking

Company events

Job summary

Parr Facilities Management is seeking a Helpdesk Administrator to join the operations team at Parr FM Offices in Belfast. You will log and triage client requests, allocate engineers through Joblogic CAFM, update portals, and support senior staff to ensure SLAs and KPIs are met.

This role emphasizes customer service, data accuracy and teamwork to maintain safe, compliant estates across the UK & Ireland. The ideal candidate has at least 1 year in a helpdesk or admin role, strong IT skills (MS

Qualifications

• 1+ year in a helpdesk, administration, scheduling or customer service role.
• Strong IT literacy with MS Office 365 suite.
• Clear, confident communicator with excellent telephone and written skills.
• Highly organised, able to prioritise and meet deadlines in a fast-paced environment.
• Proven ability to work on own initiative while collaborating with a team.
• Desirable FM exposure and understanding of compliance.

Responsibilities

• Log, triage and allocate reactive and planned works via Joblogic CAFM.
• Update client portals with paperwork and notes.
• Allocate engineers/subcontractors in line with policies.
• Raise purchase orders for suppliers/subcontractors.
• Report to Helpdesk team leader and management teams.
• Coordinate site access, equipment and hires.
• Communicate with engineers, clients and staff; maintain data quality.

Skills

Helpdesk experience

MS Office 365

Clear communication

Organisational skills

Team player

Initiative & problem-solving

FM knowledge (desirable)

Joblogic CAFM familiarity

Education

GCSEs including English and Maths

FM/administration qualifications advantageous

Tools

Joblogic CAFM

MS Office 365

Job description

Location: Parr FM Offices (Belfast) Reports to: CSC Manager Working Hours: Full-time

Role Purpose The Helpdesk Administrator is a key member of the Parr FM operations team and acts as a first point of contact for client requests across our UK & Ireland portfolio. The role is responsible for logging, triaging, and allocating reactive and planned works through Parr FMs CAFM system (Joblogic), updating client portals, coordinating engineers and subcontractors, and ensuring works are progressed to completion in line with service level agreements (SLAs) and key performance indicators (KPIs). You will deliver excellent customer service, maintain compliance documentation, and support managers and mobile engineers to keep clients estates safe, compliant, and operational. Parr FM is proud to be recognised as Total FM Service Provider of the Year 2025.

Key Responsibilities

• Client & Helpdesk Operations
• Updating client portals with relevant paperwork and notes.
• Logging of jobs taking information from emails and telephone calls and logging these into our system.
• Allocating relevant engineers and subcontractors to these jobs, in line with the companys policies and procedures.
• Rasing Purchase Orders for suppliers and subcontractors.
• Reporting regularly to the Helpdesk team leader and other management teams.
• Arranging access to sites along with equipment/hires.
• Communication with engineers, job notes, clients, team leaders and other members of staff.
• Continuous Improvement
• Identify recurring issues, process bottlenecks, and data quality gaps; propose improvements to workflows and templates.
• Support the roll-out of new CAFM features, dashboards, and digital tools.
• Contribute to a positive team culture of collaboration, service excellence, and learning.

Skills & Experience

• Essential
• 1+ year in a helpdesk, administration, scheduling, or customer service role.
• Strong IT literacy, including Microsoft Office 365 (Outlook, Excel, Word, Teams).
• Clear, confident communicator with excellent telephone and written skills.
• Highly organised and able to prioritise, meet deadlines, and handle competing demands in a fast-paced environment.
• Proven ability to work on own initiative while contributing as part of a team.
• Desirable Experience within Facilities Management and an understanding of FM statutory compliance.
• Knowledge of CAFM systems (Joblogic preferred).
• Prior scheduling/resource allocation experience.

Personal Attributes

• Professional and customer-focused, reflecting Parr FMs values of quality, responsiveness, and reliability.
• Calm under pressure with strong problem-solving skills and attention to detail.
• Team player who supports engineers, colleagues and managers to achieve the best outcomes.
• Proactive, solutions-oriented and committed to continuous improvement.

Qualifications & Requirements

• GCSEs (or equivalent) including English and Maths; further education or FM/administration qualifications are advantageous.
• Right to work in the UK & Ireland where required for the role.

Systems & Tools

• Joblogic (CAFM) or similar.
• MS Office 365; client web portals; telephony and ticketing systems.

Benefits

• Death in service policy.
• Health cash back plan.
• 2pm finish on Fridays every other week **Dependant on team annual leave.**
• 30 days holiday inclu 8 stats.
• On site parking.
• Company events.

Equal Opportunities

Parr FM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.