Career-Driven Helpdesk Administrator – Facilities Management

FM Search & Select Ltd; Kirkcaldy; On-site; GBP 21,000 - 29,000; Full time

Job summary

FM Search & Select Ltd in Kirkcaldy is seeking a Helpdesk Administrator to join a growing facilities management team. You'll provide administrative and coordination support across FM contracts, logging maintenance requests, liaising with engineers and customers, and updating records.

The role suits someone with strong administration or customer service background, able to prioritise in a busy environment, confident over the phone and by email, and keen to learn and develop a long-term career in

Qualifications

• Strong administration and organisational skills.
• Confident communicating over the telephone and by email.
• Good customer service background.
• Ability to manage multiple priorities within a busy environment.
• Strong attention to detail and comfortable using IT systems.
• Positive attitude and willingness to learn.

Responsibilities

• Logging and managing maintenance requests and jobs.
• Liaising with engineers, subcontractors and customers.
• Scheduling and coordinating planned and reactive maintenance works.
• Providing customers with updates on outstanding jobs.
• Ensuring works are progressed within agreed timescales.
• Updating internal systems and maintaining accurate records.
• Supporting with general administration and documentation.
• Working closely with the wider operational team to ensure a high level of customer service.

Skills

Administration

Customer service

Communication

Organisational skills

Prioritisation

IT systems

Tools

IT systems

Job description

FM Search & Select Ltd in Kirkcaldy is seeking a Helpdesk Administrator to join a growing facilities management team. You'll provide administrative and coordination support across FM contracts, logging maintenance requests, liaising with engineers and customers, and updating records.

The role suits someone with strong administration or customer service background, able to prioritise in a busy environment, confident over the phone and by email, and keen to learn and develop a long-term career in