Facilities FM Contract Support Specialist

Pareto Facilities Management Ltd; Camden Town; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pareto Facilities Management Ltd is seeking a proactive Contract Support to join our facilities team in a busy client environment. You will coordinate maintenance jobs, manage helpdesk requests and keep systems up to date across a high-profile site.

The role requires strong administrative skills, experience with CAFM or job management systems, and the ability to work with engineers, subcontractors and clients to meet KPIs and SLAs.

Qualifications

• Strong administrative and coordination experience within FM or similar environments.
• Experience with planned and reactive maintenance coordination.
• Experience raising POs and processing supplier quotations.
• Ability to maintain accurate compliance and service documentation.

Responsibilities

• Manage helpdesk requests, log, prioritise and allocate jobs.
• Create, update and close maintenance jobs in CAFM.
• Monitor outstanding work and chase engineers/subcontractors for updates.
• Coordinate PPM schedules and ensure timely completion.
• Arrange subcontractor visits and obtain service reports and certificates.
• Coordinate access, permits and documentation for engineers/contractors.
• Track remedial works and escalate delays or service risks.
• Ensure closure documents and compliance records are complete.
• Maintain asset, maintenance and statutory compliance records.
• Provide updates to client queries and keep management informed.

Skills

Administrative coordination

MS Office

Client communication

Contract support experience

Tools

CAFM system

MS Office

Job description

Pareto Facilities Management Ltd is seeking a proactive Contract Support to join our facilities team in a busy client environment. You will coordinate maintenance jobs, manage helpdesk requests and keep systems up to date across a high-profile site.

The role requires strong administrative skills, experience with CAFM or job management systems, and the ability to work with engineers, subcontractors and clients to meet KPIs and SLAs.