Facilities Helpdesk Administrator

Cts Electrical Services; Lisburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

CTS Electrical Services is seeking an Office Administrator to join our Lisburn team. You will handle incoming calls and emails, log maintenance requests, and coordinate with field engineers, contract managers and subcontractors to ensure timely service delivery.

We value strong organisational and communication skills, experience in helpdesk environments, and proficiency with IT systems and Microsoft Office. The role involves mornings and evenings with full-time hours.

Qualifications

• Previous experience in a customer service, support, or helpdesk environment.
• Proficiency in using helpdesk software, ticketing systems, and CRM tools.
• Strong IT knowledge including Windows OS, Microsoft Office Suite.

Responsibilities

• Answer incoming calls and emails from clients and log requests in CAFM system.
• Coordinate with field engineers, contract managers and subcontractors to ensure timely service.
• Dispatch maintenance work orders based on location, skills and availability.
• Record-keeping: maintain up-to-date records of service requests and timesheets.
• Generate daily/weekly reports on call volumes and status.

Skills

Customer service

Helpdesk communication

CRM tools

Windows OS

Microsoft Office

Data entry

Record-keeping

Organisational skills

Communication

Tools

Helpdesk software

Ticketing systems

CRM tools

Remote desktop apps

CAFM systems

Job description

CTS Electrical Services is seeking an Office Administrator to join our Lisburn team. You will handle incoming calls and emails, log maintenance requests, and coordinate with field engineers, contract managers and subcontractors to ensure timely service delivery.

We value strong organisational and communication skills, experience in helpdesk environments, and proficiency with IT systems and Microsoft Office. The role involves mornings and evenings with full-time hours.