Helpdesk Administrator - FM

Thrive SW; West of England; On-site; GBP 28,000 - 29,000; Full time

Job summary

Thrive SW in Bristol City Centre is seeking a Facilities Helpdesk Administrator to join the engineering maintenance team. You will work with the Helpdesk to allocate jobs to engineers or sub-contractors and ensure on-time delivery within the client SLA.

The role requires strong customer service, planning and scheduling skills, plus competency in Microsoft Office. Previous FM/Helpdesk experience is desirable and a proactive approach is essential.

Qualifications

• Previous FM/Helpdesk experience desirable
• Excellent verbal and written communication skills
• Competent in Microsoft Office programs
• Able to prioritise work under pressure

Responsibilities

• Following instruction from Helpdesk Manager
• Book & schedule all works & engineers
• Input leads, tasks & quotations
• Organise documentation
• Approve job cards while monitoring vehicle tracker data
• Progress jobs to invoice stage
• Ownership of engineers throughout their working day
• Open new projects
• Data input on customer portals
• Complete paperwork for each project (gas & electrical certification)
• Client engagement before, during & after
• Manage projects with correct costs and cost centres
• Create contractor works orders
• Issue purchase orders
• Answer phone and relay messages

Skills

Customer service

Planning & scheduling

Verbal communication

Written communication

Organisation

Prioritisation

Teamwork

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Facilities Helpdesk Administrator

Bristol City Centre Based

£27.5-28k Negotiable depending on experience

Are you an Administrator working in the Facilities Management, Engineering or Construction sector with good customer services skills looking for a new exciting role. Do you have experience of planning, scheduling and organising things.

This Engineering Maintenance company specialise in Facilities Management, Mechanical, Electrical and Building Maintenance across the south of England and are recruiting due to continued growth within their business.

As FM Systems Administrator you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLA agreement with the client.

Main Duties:

• Following Any Instruction from Helpdesk Manager


• Book & Schedule all Works & Engineers


• Input Leads, Tasks & Quotations


• Organise Documentation


• Approve Job Cards Whilst Monitoring Vehicle Tracker Data


• Progress Jobs to Invoice Stage


• Complete Ownership of Engineers Throughout their Working Day


• Open New Projects


• Manage all Data Input on Customer Portals


• Complete Paperwork for Every Project i.e. Gas & Electrical Certification


• Complete Client Engagement - Before, During & Post


• Key client ownership


• Follow Pre Written Scripts & Procedures


• Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation


• Contractor Works Orders


• Purchase Orders


• Answer Phone, Action where Applicable & Relay Messages Accordingly

Other Qualities & Requirements:

• Previous FM/Helpdesk experience desirable


• Smart Appearance


• Good telephone manner


• Punctual


• Excellent verbal and written communication skills


• Excellent Customer Service skills


• Competent in the use of all Microsoft Office programs


• Able to prioritise work whilst working under pressure


• Flexibility with hours of work to cope with work demands


• Able to work on own initiative and as part of a team.


• Committed to ongoing personal development/training