Helpdesk & Admin Operator – Estates & Facilities

Southend University Hospital NHS Trust; Leigh on Sea; On-site; GBP 21,000 - 26,000; Full time

Job summary

Southend University Hospital NHS Trust in Leigh on Sea requires a Helpdesk Operator / Administration Assistant to support the Estates & Facilities team. You will be the first point of contact for enquiries, log and allocate both planned and reactive jobs, and help keep tasks aligned with SLAs and shift patterns.

The role emphasizes strong admin skills, confidential handling of information, and collaboration across teams to maintain smooth hospital operations.

Qualifications

• Customer service skills with a friendly and professional approach.
• Experience using CAFM systems to log and track work requests.

Responsibilities

• Manage incoming requests via phone, web, app or in person.
• Log and allocate planned and reactive jobs using the CAFM system.
• Schedule and track tasks to meet SLAs and shift patterns.
• Direct requests to the appropriate teams and communicate across staff levels.
• Support efficient and accurate Estates & Facilities operations.

Skills

Customer service

CAFM system

Organisation

Communication

Scheduling

Tools

CAFM system

Job description

Southend University Hospital NHS Trust in Leigh on Sea requires a Helpdesk Operator / Administration Assistant to support the Estates & Facilities team. You will be the first point of contact for enquiries, log and allocate both planned and reactive jobs, and help keep tasks aligned with SLAs and shift patterns.

The role emphasizes strong admin skills, confidential handling of information, and collaboration across teams to maintain smooth hospital operations.