Hospital Helpdesk Operative – Evening Support & Reception

Sodexo; Stoke-on-Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Uniform Provided

Blue Light Card Access

Sodexo Benefits

20 Days Holiday per year (pro rata)

Full training and protective uniform

Job summary

Sodexo is recruiting a Helpdesk Operative at Royal Stoke Hospital. The role involves delivering a seamless patient and visitor experience through a 24/7 style helpdesk and reception support, handling requests, and maintaining accurate records.

You will be IT-literate with strong communication, stay calm under pressure, and work effectively in a busy healthcare environment. Join a team that values purpose, service excellence, and professional growth.

Qualifications

• IT literate with Microsoft Office including Word, Excel and Outlook.
• Strong communication and teamwork abilities.
• Ability to stay calm and organised in a busy environment.

Responsibilities

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service; perform duties as needed.
• Follow health and safety regulations and company policies.
• Support colleagues and Trust staff; assist with duties of other staff.
• Handle customer complaints and escalate when required.
• Maintain call response times and process requests within service standards.
• Input data accurately and allocate tasks.
• Complete work records and report unresolved issues to supervisors.
• Manage difficult situations tactfully.

Skills

Excellent communication

Team player

Calm under pressure

Organised

Confidential handling

Active listening

Self-motivated

Detail oriented

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Sodexo is recruiting a Helpdesk Operative at Royal Stoke Hospital. The role involves delivering a seamless patient and visitor experience through a 24/7 style helpdesk and reception support, handling requests, and maintaining accurate records.

You will be IT-literate with strong communication, stay calm under pressure, and work effectively in a busy healthcare environment. Join a team that values purpose, service excellence, and professional growth.