(*) Helpdesk Operator / Administration Assistant

VerseOne Group; Leigh on Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust seeks a Helpdesk Operator / Administration Assistant to support the Estates & Facilities team. You will be the first point of contact for enquiries, log requests, and help coordinate daily maintenance tasks.

The role requires strong customer service, organisation, and problem-solving skills, with experience using CAFM systems and MS Office. This post is on a full-time basis with pro rata terms for part-time work and NHS benefits.

Qualifications

• Educated to NVQ Level 3 or Equivalent.
• Previous experience with Microsoft Office.
• Previous experience in information collection and analysis.
• Previous experience in a customer focused environment.

Responsibilities

• Managing incoming requests (via phone, web, app or in-person).
• Logging and allocating planned and reactive jobs using our CAFM system.
• Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs).
• Communicating with staff at all levels to direct requests to the right teams.
• Helping maintain efficiency and accuracy across our Estates & Facilities operations.

Skills

Customer service

Organisational skills

Problem solving

Team coordination

Education

NVQ Level 3 or equivalent

Tools

MS Office

CAFM system

Job description

Mid and South Essex NHS Foundation Trust

(**) Helpdesk Operator / Administration Assistant

The closing date is 22 October 2026

Are you organised, proactive, and ready to make a real impact? We're looking for enthusiastic and dynamic Helpdesk Operators / Administration Assistants to join our Estates & Facilities (E&F) team.

What You'll Need to Succeed in This Role:

A passion for delivering excellent customer service - you'll be the first point of contact for Estates and Facilities enquiries, so a friendly, polite, and helpful approach is essential.

Confidence in handling a variety of queries - responding sensitively, taking action where needed, and knowing when to escape in line with Trust policies.

Strong organisational skills - you'll be logging all job requests accurately into our CAFM system and making sure everything is recorded and actioned correctly.

Great coordination abilities - scheduling and allocating jobs to the right teams while keeping within SLA timeframes and shift patterns.

Attention to detail - using the CAFM planner to manage workload distribution and support the smooth running of planned and reactive maintenance.

Admin know-how - you'll manage day-to-day office tasks like filing, scanning, and handling confidential information securely and professionally.

Problem-solving skills - the ability to assess situations and make informed decisions during daily operations is key.

If you're someone who thrives in a fast-paced environment, is tech-savvy, and enjoys problem-solving, we'd love to hear from you!

Main duties of the job

In this key role, you'll support the smooth running of vital services across the Trust by:

Managing incoming requests (via phone, web, app or in-person)

Logging and allocating planned and reactive jobs using our CAFM system

Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs)

Communicating with staff at all levels to direct requests to the right teams

Helping maintain efficiency and accuracy across our Estates & Facilities operations

You'll be part of a supportive team focused on delivering excellent service and continuous improvement.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

Unfortunately, there is no Visa Sponsorship available for this role.

Qualifications

• Educated to NVQ Level 3 or Equivalent

Experience

• Previous experience with Microsoft Office
• Previous experience in information collection and analysis
• Previous experience in a customer focused environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro Rata for Part Time)