Help Desk Support Technician -Sync Energy

ZipRecruiter; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A clean energy solutions company based in Telford is hiring a Technical Support Operative to provide customer assistance for electric vehicle charging products. This role involves diagnosing product issues, communicating solutions effectively, and maintaining customer satisfaction. Ideal candidates will have experience in technical support, strong problem-solving skills, and a passion for sustainable technology.

Benefits

Performance bonus

Innovative work environment

Opportunities for training

Qualifications

• Experience in technical support and troubleshooting.
• Strong analytical skills with a customer support background.
• Experience with electric vehicles or EV chargers is highly desirable.

Responsibilities

• Diagnose and troubleshoot product issues.
• Guide clients through solutions via phone or email.
• Escalate unresolved issues to internal teams.
• Ensure all issues are logged properly.

Skills

Analytical problem-solving skills

Excellent communication

Technical adaptability

Customer-focused approach

Tools

Salesforce.com

Job description

Overview

Helpdesk Technical Support Operative – Sync Energy

Location: Telford (On-site)

Job Type: Full-time, Permanent (Monday to Friday)

Salary: Competitive + 10% performance bonus

Company: Sync Energy (part of Luceco Plc)

Join the EV Revolution with Sync Energy!

About Us:

Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery storage units. Based in Telford, we’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission? To deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence.

The Role

We’re looking for a proactive and customer-focused Technical Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our Sync Energy products. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.

Responsibilities

• Ask targeted questions to quickly understand the root of the problem
• Guide clients through solutions via phone, email, or chat
• Escalate unresolved issues to internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal databases or external resources for accurate technical solutions
• Ensure all issues are properly logged and prioritised
• Manage multiple open issues simultaneously

About You

We’re looking for someone who is:

• Analytical, with strong problem-solving skills
• An excellent communicator, both written and verbal
• Able to build rapport and trust, even in challenging situations
• Enthusiastic, positive, and customer-oriented
• Technically adept, with a high aptitude for learning new technology
• Experienced in technical support and troubleshooting (ideally with EV chargers)
• Organised, with strong admin skills and attention to detail
• Committed to outstanding integrity and ethics

Qualifications & Experience

• Experience in technical support and troubleshooting
• Analytical skills and a background in customer support
• Working knowledge of Salesforce.com (desirable)
• Excellent communication and administration skills
• Experience with electric vehicles or EV chargers is highly desirable

Ready to power the future of clean energy?

Click “Apply now” and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow!