Helicopter Operations Manager

Trades Workforce Solutions; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent aviation firm seeks an experienced Helicopter Operations Manager to oversee ground operations and ensure compliance with aviation regulations. The role entails managing client relationships, coordinating flights, and leading a high-performing team. Ideal candidates should possess strong aviation operations experience and exceptional leadership skills. Located in Biggin Hill, this position promises a dynamic work environment where operational excellence is a priority.

Qualifications

• Proven experience in aviation operations or a similar role.
• Strong knowledge of aviation regulations and compliance.
• Excellent communication and relationship management skills.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients.
• Manage and book flights efficiently.
• Lead and manage the ground operations team.
• Oversee daily ground operations and logistics.
• Ensure compliance with safety and aviation regulations.
• Coordinate charter helicopter flights seamlessly.
• Address operational challenges promptly.

Skills

Aviation operations experience

Regulatory compliance knowledge

Client relationship management

Team leadership

Organizational skills

Problem-solving skills

Proficiency in flight booking systems

Job description

Position

Helicopter Operations Manager

Location

Biggin Hill

Salary

DOE

Overview

Our client is looking for an experienced Helicopter Operations Manager to oversee and coordinate all aspects of their ground operations. This role is critical in ensuring smooth day-to-day operations, managing a high‑performing team, and delivering exceptional service to clients. You will act as a key liaison between clients, flight crews, and operational staff, ensuring compliance with aviation regulations and company standards.

Key Responsibilities

• Client Communication: Serve as the primary point of contact for clients, ensuring excellent customer service and handling all operational queries.
• Flight Coordination: Manage and book flights, ensuring timely and efficient scheduling.
• Team Leadership: Lead and manage the ground operations team, providing guidance, training, and performance management to ensure operational excellence.
• Operational Planning: Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews.
• Safety & Compliance: Ensure all operations comply with safety standards, company policies, and aviation regulations.
• Charter Management: Coordinate charter helicopter flights, liaising with clients and internal teams to deliver a seamless experience.
• Problem Solving: Address operational challenges promptly and effectively to maintain service quality and client satisfaction.

Skills & Experience

• Proven experience in aviation operations or a similar role within the aviation industry.
• Strong knowledge of regulatory requirements and operational compliance.
• Excellent communication and client relationship management skills.
• Ability to lead and motivate a team in a fast‑paced environment.
• Strong organisational and problem‑solving skills.
• Proficiency in flight booking systems and operational planning tools.