Heat Networks Billing & Accounts Manager

Residential Management Group (RMG); Hoddesdon; In loco; GBP 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary 37.5 hours per week

27 days holiday + BH + 2 volunteer PT

Free Healthcare cashback plan

Study/qualification sponsorship

Pension up to 7% + Life assurance 4x

Our Place Rewards discounts

Descrizione del lavoro

Residential Management Group (RMG) seeks a Heat Networks Manager to oversee external billing agents, drive debt collection, and ensure accurate handling of queries on outstanding balances and billing arrangements.

The role, based at Hoddesdon, requires knowledge of property management and an eagerness to specialise in heat networks, with opportunities to develop expertise in tariffs, service charges and utilities.

Competenze

• Experience in property management or managing agent.
• Ability to read a lease agreement.
• Proficiency in Word, Outlook and Excel (Intermediate).
• High level of attention to detail and strong time management.
• Excellent communication with internal and external customers.
• Ability to make decisions independently and with evidence.

Mansioni

• Respond to customer queries about the financial position of district heating accounts.
• Assist property services team with lease reviews and tribunal preparations.
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from billing agent into RMG processes.
• Attend meetings with key clients to discuss issues and plans for resolution.
• Provide training and coaching to colleagues around completions processes.
• Offer an escalation path to assist on complex queries.
• Follow and adhere to company processes, procedures, and policies.

Conoscenze

Property management

Lease interpretation

MS Word

Outlook

Excel

Attention to detail

Communication

Independent decision making

Formazione

TPI member

Strumenti

Heat Network Regulations knowledge

Descrizione del lavoro

Residential Management Group (RMG) seeks a Heat Networks Manager to oversee external billing agents, drive debt collection, and ensure accurate handling of queries on outstanding balances and billing arrangements.

The role, based at Hoddesdon, requires knowledge of property management and an eagerness to specialise in heat networks, with opportunities to develop expertise in tariffs, service charges and utilities.