Heat Networks Manager

Residential Management Group (RMG); Hoddesdon; In loco; GBP 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary 37.5 hours per week

27 days holiday + BH + 2 volunteer PT

Free Healthcare cashback plan

Study/qualification sponsorship

Pension up to 7% + Life assurance 4x

Our Place Rewards discounts

Descrizione del lavoro

Residential Management Group (RMG) seeks a Heat Networks Manager to oversee external billing agents, drive debt collection, and ensure accurate handling of queries on outstanding balances and billing arrangements.

The role, based at Hoddesdon, requires knowledge of property management and an eagerness to specialise in heat networks, with opportunities to develop expertise in tariffs, service charges and utilities.

Competenze

• Experience in property management or managing agent.
• Ability to read a lease agreement.
• Proficiency in Word, Outlook and Excel (Intermediate).
• High level of attention to detail and strong time management.
• Excellent communication with internal and external customers.
• Ability to make decisions independently and with evidence.

Mansioni

• Respond to customer queries about the financial position of district heating accounts.
• Assist property services team with lease reviews and tribunal preparations.
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from billing agent into RMG processes.
• Attend meetings with key clients to discuss issues and plans for resolution.
• Provide training and coaching to colleagues around completions processes.
• Offer an escalation path to assist on complex queries.
• Follow and adhere to company processes, procedures, and policies.

Conoscenze

Property management

Lease interpretation

MS Word

Outlook

Excel

Attention to detail

Communication

Independent decision making

Formazione

TPI member

Strumenti

Heat Network Regulations knowledge

Descrizione del lavoro

As Heat Networks Manager at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements.

This role is ideal for someone already working within a property management organisation who has a good working knowledge of the industry and is looking to take the next step in their career by specialising in heat networks. You may already have exposure to areas such as service charges, utilities, billing or customer accounts and be looking for an opportunity to develop your knowledge and become a specialist within the heat network function.

You don't necessarily need to be a heat network specialist from day one. We're looking for someone who understands the property management environment, can bring relevant transferable knowledge and is keen to develop their expertise in this specialist area.

Where is the role based?

You'll be working full time at our offices in Hoddesdon, EN11 0DR

Key Responsibilities:

• Respond to customer queries about the financial position of their district heating accounts.
• Assisting our property services team in relation to lease reviews and tribunal preparations
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from the billing agent into RMG's processes.
• Attend meetings with key clients to discuss ongoing issues and plans for resolution.
• Provide training and coaching to colleagues around the completions processes.
• Offer an escalation path to assist internal and external customers with complex queries/problems.
• Follow and adhere to company processes, procedures, and policies.

Essential Skills and Experience:

• Previous experience working within property management/managing agent
• Being able to read a lease agreement
• Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level).
• High level of attention to detail and strong time management skills.
• Excellent communication skills, with the ability to provide consistent high-level customer service to both internal and external customers.
• Ability to make decisions independently and collaboratively, based on reasoned arguments and supported by evidence.

Preferred Qualifications:

• Member level TPI (the property institute)
• Working knowledge of the Heat Network Regulations or the wider utilities sector

Our benefits:

• A 37.5-hour working week with a competitive salary.
• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities