Heat Networks Manager

Places for People; Hoddesdon; In loco; GBP 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

37.5-hour working week

27 days holiday + bank holidays + 2vol

Healthcare cashback plan

Study sponsorship (up to 5 days)

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Place Rewards discounts

Descrizione del lavoro

Residential Management Group (RMG) is recruiting a Heat Networks Manager based in Hoddesdon (EN11 0DR). You will manage external billing agents, oversee debt collection, and ensure accurate responses to customer queries about outstanding balances and billing arrangements.

The role suits someone with a property management background who can develop specialist knowledge in heat networks, with exposure to service charges, utilities, billing, or customer accounts.

Competenze

• Experience in property management or managing agent environments.
• Ability to read and interpret lease agreements.
• Proficiency in Microsoft Word, Outlook and Excel at an intermediate level.
• High attention to detail and strong time management.
• Excellent communication with internal and external customers.
• Ability to make decisions independently and with evidence-based reasoning.

Mansioni

• Respond to customer queries about the financial position of district heating accounts.
• Assist property services team with lease reviews and tribunal preparations.
• Coordinate with billing providers on tariff setting and debt recovery.
• Facilitate transfer of debt from billing agents into RMG processes.
• Attend meetings with key clients to discuss issues and plans for resolution.
• Provide training and coaching to colleagues around completions processes.
• Offer escalation paths for complex queries or problems.
• Follow and adhere to company processes, procedures, and policies.

Conoscenze

Property management experience

Lease reading

Attention to detail

Time management

Communication skills

Decision making

Formazione

TPI membership (professional)

Strumenti

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

As Heat Networks Manager at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements.

This role is ideal for someone already working within a property management organisation who has a good working knowledge of the industry and is looking to take the next step in their career by specialising in heat networks. You may already have exposure to areas such as service charges, utilities, billing or customer accounts and be looking for an opportunity to develop your knowledge and become a specialist within the heat network function.

You don't necessarily need to be a heat network specialist from day one. We're looking for someone who understands the property management environment, can bring relevant transferable knowledge and is keen to develop their expertise in this specialist area.

Where is the role based?

You'll be working full time at our offices in Hoddesdon, EN11 0DR

Key Responsibilities:

• Respond to customer queries about the financial position of their district heating accounts.
• Assisting our property services team in relation to lease reviews and tribunal preparations
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from the billing agent into RMG's processes.
• Attend meetings with key clients to discuss ongoing issues and plans for resolution.
• Provide training and coaching to colleagues around the completions processes.
• Offer an escalation path to assist internal and external customers with complex queries/problems.
• Follow and adhere to company processes, procedures, and policies.

Essential Skills and Experience:

• Previous experience working within property management/managing agent
• Being able to read a lease agreement
• Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level).
• High level of attention to detail and strong time management skills.
• Excellent communication skills, with the ability to provide consistent high-level customer service to both internal and external customers.
• Ability to make decisions independently and collaboratively, based on reasoned arguments and supported by evidence.

Preferred Qualifications:

• Member level TPI (the property institute)
• Working knowledge of the Heat Network Regulations or the wider utilities sector

Our benefits:

• A 37.5-hour working week with a competitive salary.
• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!