Heart Of House Porter - London

Raffles London at The OWO; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a prestigious hotel as a Heart Of House Porter, responsible for maintaining high standards in back of house areas. This role requires excellent customer service skills and the ability to work under pressure in a luxury environment. You'll ensure cleanliness and safety while supporting various departments.

Qualifications

• Proven experience providing high service levels under pressure.
• Excellent communication and customer service skills.
• Strong time management skills, with the ability to multitask.

Responsibilities

• Cleaning storage and maintaining crockery, glassware, cutlery.
• Safely operating cleaning machines, dishwashers, and polishers.
• Coordinating waste disposal and recycling to meet green standards.

Skills

Communication

Customer Service

Time Management

Job description

Join to apply for the Heart Of House Porter - London role at Raffles London at The OWO

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Join to apply for the Heart Of House Porter - London role at Raffles London at The OWO

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operate a 120-room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, featuring our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600-seat grand ballroom.

Job Description

JOB TITLE: Heart of House Porter

DEPARTMENT: Heart of House - Food and Beverage

EMPLOYER: Whitehall Hotel Limited (WHL)

JOB LEVEL: Line

REPORTS TO: Heart of House Supervisor

LOCATION: Raffles London at The OWO

Raffles Values

BE YOU: Be creative, innovative, and enthusiastic, whilst being authentic.

BE KIND: Demonstrate humility and generosity through emotional connection with colleagues and guests.

BE HAPPY: Uplift colleagues and guests through joyful connection and using your persona.

BE CONFIDENT: Demonstrate knowledge and skills to achieve excellence.

HAVE YOUR PURPOSE: Demonstrate stewardship through care and responsibility within your role, to make a tangible impact on the business.

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operate a 120-room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, featuring our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600-seat grand ballroom.

Scope Of Position

Reporting into the Assistant Heart of House Manager and supervisors, you will be responsible for maintaining back of house F&B areas, storerooms, and kitchens to the highest standards, assisting with waste disposal and recycling. Cleaning and maintaining kitchen equipment and crockery, including the use of cleaning chemicals.

Responsibilities

Operation

• Cleaning storage and maintaining crockery, glassware, cutlery.
• Safely operating cleaning machines, dishwashers, and polishers, following safety protocols.
• Supporting all Raffles and Mauro Colagreco areas as needed.
• Organizing storerooms, recording breakages and wastage.
• Coordinating waste disposal and recycling to meet Raffles' green standards.
• Organizing deliveries and distributing them appropriately.
• Performing additional duties in absence of line manager or senior staff.
• Performing other duties as required, including working in different departments or restaurants.

Health and Safety

• Ensuring COSHH standards are met when handling chemicals.
• Reporting and rectifying hazards immediately.
• Familiarity with departmental Fire, Emergency, and Bomb procedures.
• Ensuring safety of persons and property by adhering to laws and anticipating hazards.
• Encouraging health and safety awareness within the department.

Essential

• Proven experience providing high service levels under pressure.
• Excellent communication and customer service skills.
• Strong time management skills, with the ability to multitask while maintaining professionalism.
• Willingness to contribute to a 24-hour operational schedule when needed.

Desirable

• Experience in a luxury hotel environment, working with standards like LQA, Forbes 5*, or similar.