Heart Of House Porter

Accor Hotels; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a luxury hotel as a Heart of House Porter, responsible for maintaining high standards in back-of-house areas. You'll ensure cleanliness, support operations, and uphold safety protocols in a vibrant hospitality environment. Ideal for those with strong communication and multitasking skills.

Qualifications

• Proven ability to deliver high service levels under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Cleaning, storing, and maintaining crockery, glassware, and cutlery.
• Coordinating waste disposal and recycling to meet green standards.

Skills

Communication

Customer Service

Time Management

Job description

Company Description

Raffles London at The OWO and The OWO Residences by Raffles operate a 120-room and suite flagship hotel at the iconic Old War Office building, along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall. The property features 12 distinct restaurants and bars, including our signature chef Mauro Colagreco, the Guerlain spa, Pillar Wellness, and a 600-seat grand ballroom.

Job Description

Job Title: Heart of House Porter

Department: Heart of House – Food and Beverage

Employer: Whitehall Hotel Limited (WHL)

Job Level: Line

Reports To: Heart of House Supervisor

Location: Raffles London at The OWO

Raffles Values

• Be You: Be creative, innovative, and enthusiastic, whilst being authentic.
• Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
• Be Happy: Uplift colleagues and guests through joyful connection and using your persona.
• Be Confident: Demonstrate knowledge and skills to achieve excellence.
• Have Your Purpose: Demonstrate stewardship through care and responsibility within your role, to make a tangible impact on the business.

Scope Of Position

Reporting into the Assistant Heart of House Manager and supervisors, you will be responsible for maintaining back-of-house F&B areas, storerooms, and kitchens to the highest standards. This includes assisting with waste disposal and recycling, cleaning and maintaining kitchen equipment and crockery. The role involves the use of cleaning chemicals.

Responsibilities

Operation

• Cleaning, storing, and maintaining crockery, glassware, and cutlery.
• Safely operating cleaning machines, dishwashers, and polishers, following safety protocols.
• Providing support across all Raffles and Mauro Colagreco areas.
• Organizing storerooms, recording breakages and wastage.
• Coordinating waste disposal and recycling to meet Raffles' green standards.
• Organizing deliveries and distributing them appropriately.
• Performing additional duties in the absence of line managers or senior staff.
• Undertaking other duties as required, including working in different departments or restaurants as needed.

Health and Safety

• Ensuring COSHH standards and procedures are followed when handling chemicals.
• Reporting and rectifying hazards immediately.
• Being familiar with departmental fire, emergency, and bomb procedures.
• Ensuring safety of persons and property by adhering to laws and pre-planning against hazards.
• Promoting awareness of health and safety in all tasks and activities.

Qualifications

Essential

• Proven ability to deliver high service levels under pressure.
• Excellent communication and customer service skills, both written and spoken.
• Strong time management skills, capable of multitasking while maintaining professionalism.
• Willingness to contribute to a 24-hour operational schedule when required.

Desirable

Experience in a luxury hotel environment, working with LQA, Forbes 5* standards, or equivalent.