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Front of House Assistant/Porter

Cleveland Clinic London

Greater London

On-site

GBP 24,000 - 26,000

Full time

Yesterday

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Job summary

Cleveland Clinic London is seeking a Front of House Assistant/Porter to serve as the first point of contact for patients and visitors. This role involves patient transfers, creating a welcoming environment, and assisting with various hospital operations. The position offers a competitive salary and benefits, including 25 days of annual leave and private medical insurance.

Benefits

25 days annual leave plus Bank Holidays

Double-matched salary exchange pension

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan & Cycle to Work schemes

Workplace Nursery Scheme

Wellbeing Hub with mental health support

Access to discounts on food, retail, and more

Qualifications

Experience in a hospitality role/setting.
Experience in assisting patients/visitors.
Driving License (desired).

Responsibilities

Transfers patients ensuring safety and dignity.
Creates a welcoming environment for patients and visitors.
Operates the hospital mailroom.

Skills

Hospitality experience

Caring and compassionate nature

Proficient level of written and verbal English

Emotional intelligence

Teamwork

Education

High School Diploma/General Educational Development

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Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Starting salary £24,442.50

Salary after probation (6 months) £25,642.50

Hours: Rota including weekends and nights, 37.5 hours per week over 5 days.

Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with hospitality experience, to be the front-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms of responsibilities.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times
Creates a welcoming environment for our patients, visitors and caregivers by demonstrating care, empathy and team work
Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures
Operates the hospital mailroom and provides a postal distribution service to patients and caregivers
Adheres to policies and procedures and attends all mandatory training or courses specific to the role
Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation
Transfers patients using beds, wheelchairs and stretchers
Assists with the safe handling and transportation of luggage, medical equipment and other items
Parks vehicles in the designated parking facilities
Books all visitors in the visitor management systems in place and coordinates their arrival
Answers calls promptly, takes clear messages, and makes accurate notes

What we need from you?

Experience in Hospitality role/setting
High School Diploma/ General Educational Development (desired)
Experience in assisting patients/visitors within a supportive role
Experience in Front of House roles/Hospital Porter within hospitality
Proven ability to work independently or as part of a team
Driving License (desired)
Caring and compassionate nature
Proficient level of written and verbal English
High level of emotional intelligence, empathy and integrity
Punctuality, accountability, and reliability.

What we can offer you?

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Health Care Provider
Industries
Hospitals and Health Care

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