Luggage Porter

Crimson Hotels Group; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a luxury hotel in London as a luggage porter, where you will ensure exceptional guest satisfaction by handling luggage operations and providing a warm welcome. This role offers opportunities for career progression and a supportive work environment, along with various employee benefits.

Benefits

Health & Wellbeing Cash Plan

Go Hilton - Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

MyCrimson Rewards

Qualifications

• Previous experience in a customer-focused industry.
• Good command of the English language.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Welcome guests on arrival and guide them to the reception area.
• Handle the luggage operation for groups and individuals.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Presentation

Job description

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth, as well as a supportive and empowering work environment. We also offer a host of exceptional team member benefits.

We’re looking for an experienced and passionate luggage porter to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

Your role will be to listen to our guests, anticipate their needs, and achieve 100% guest satisfaction.

Your key duties will include welcoming guests on arrival, guiding them to the reception area, and handling luggage operations for groups and individuals during arrivals and departures.

The Person

We seek receptionists with previous experience in a similar role who are committed to delivering exceptional customer service, possess a charismatic personality, and have a natural flair for creating memorable experiences. You should have a can-do attitude, respond flexibly to guest requests and situations, and have a good command of English. Being well-presented is also essential.

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to high-quality customer service
• Excellent presentation and grooming standards
• Calm, efficient, organized, with great attention to detail
• Ability to multitask while maintaining a positive attitude
• Professional manner emphasizing hospitality and guest service
• Ability to work independently and as part of a team
• Proficiency in IT skills

The Hotel

Located in the heart of Kensington and Chelsea, with 228 bedrooms including 11 suites, this period building has been beautifully restored to offer luxurious comfort and relaxation.

Guests can enjoy traditional Afternoon Tea in Botanica’s sophisticated atrium or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for stays in over 7,200 Hilton hotels worldwide, starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development
• Paid birthday day off
• Employee recognition programs
• Refer a Friend incentive
• MyCrimson Rewards - Cashback and discounts for shopping

Eligibility

In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to work in the UK or obtain permits before applying. Evidence of eligibility will be required during recruitment.

Crimson Hotels is an equal opportunity employer, encouraging applications regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion, marital status, pregnancy, or maternity.