Clinic Coordinator - Loughton

Demant; Loughton; Remote; GBP 26,000 - 31,000; Full time

Job summary

Audika is seeking a Clinic Coordinator for its Loughton hearing centre, full-time, Monday-Friday 9am-5pm. You will deliver exceptional customer service, manage diaries and appointments, and support clinicians in daily tasks.

Join a global hearing care group under Demant; you will handle admin, GDPR compliance, stock records, and promote wellness programs to customers. A collaborative, international environment awaits.

Qualifications

• Experience with diary management and scheduling is preferred.
• Excellent customer service and communication skills.
• Strong organizational abilities and GDPR awareness.
• Able to promote services and engage customers effectively.

Responsibilities

• Diary management: optimize appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to deliver outstanding customer care.
• Administration: maintain customer records, GDPR compliance, and stock reporting.
• Sales: promote the Wellness program, accessories, and care plans to customers.
• Customer care: deliver premium service, answer calls promptly, build relationships.
• Branch presentation: maintain brand standards and literature display.

Skills

Diary management

Customer service

Team coordination

GDPR awareness

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Loughtonhearing centre full-time Monday-Friday 9am-5pm.

Salary - £28,500

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.