Hearing Care Assistant

Scrivens Opticians & Hearing Care; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is hiring a Hearing Care Assistant to support Audiologists in delivering exceptional hearing care. The ideal candidate will possess excellent communication and organizational skills, a patient-focused approach, and a clean driving licence due to the mobile aspect of the role. The company offers full training, a supportive environment, flexible working patterns, and comprehensive benefits including 28 days of annual leave and a generous staff discount scheme.

Benefits

Full training and development

Flexible working patterns

Competitive salary and benefits

Generous staff discount scheme

28 days annual leave

Qualifications

• Patient-focused approach and excellent communication skills.
• Willingness to learn and undergo training, with confidence in using technology.
• A full clean driving licence is essential as this is a mobile role.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care and maintenance.
• Deliver ongoing customer support including follow-up appointments.
• Maintain accurate customer records and handle administrative tasks.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Technology use

Job description

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role.

The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme