Judicial Support & Customer Services Officer

Brook Street; Manchester; On-site; GBP 16,531 - 22,041; Full time

Benefits offered by this job

Guaranteed interview for veterans and/

Disability Confident Leader / Defence

Armed Forces Covenant support

Job summary

Brook Street is seeking an Operational Support Officer (Customer Service) for HMCTS in Manchester. The role focuses on delivering courteous customer service, handling administrative tasks for hearings, and supporting listings and diary management.

You will work in a team, use service scripts, and assist with complaints, case management, and safety checks. The role is a temporary assignment with hourly pay of £12.86, inviting applications from dedicated applicants.

Qualifications

• Strong communication with a customer-focused approach.
• Ability to handle sensitive and complex situations with professionalism.
• Good organisational skills and attention to detail.

Responsibilities

• Prepare for, facilitate, and conclude hearings with administrative tasks.
• Provide clear, accessible support face-to-face, by phone, and in writing.
• Signpost users to relevant services and assist those with complex needs.
• Use service scripts and knowledge articles to guide users.
• Support complaints processes and update case management systems.
• Identify building-related risks and inform the SPoS.
• Process work to meet performance targets and standards.
• Manage case files with accurate data entry and secure handling.
• Handle jury service tasks: selection, deferrals, attendance, expenses.
• Assist with listing and scheduling to optimise judicial time.
• Provide diary management and administrative assistance.
• Support enforcement actions and produce basic reports.
• Contribute to health and safety operations and safety governance.

Skills

Communication skills

Customer service mindset

Organisational skills

Teamwork

Administrative support experience

Job description

Brook Street is seeking an Operational Support Officer (Customer Service) for HMCTS in Manchester. The role focuses on delivering courteous customer service, handling administrative tasks for hearings, and supporting listings and diary management.

You will work in a team, use service scripts, and assist with complaints, case management, and safety checks. The role is a temporary assignment with hourly pay of £12.86, inviting applications from dedicated applicants.