Healthcare Receptionist & Patient Services Pro

NHS Jobs; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking a Medical Receptionist at the GHAC & Matson Lane Surgery to manage front-desk duties, appointments, and administrative tasks. The role involves handling calls, directing patients to healthcare professionals, and supporting the team with clerical work.

Ideal candidates will maintain accuracy, handle high-pressure situations, and follow health and safety guidelines within a NHS setting. This is a role requiring discretion, reliability and teamwork.

Responsibilities

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming mail (post and electronic)
• Taking messages and passing on information
• Filing and retrieving paperwork/electronic data
• Processing prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required
• loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Job description

NHS Jobs is seeking a Medical Receptionist at the GHAC & Matson Lane Surgery to manage front-desk duties, appointments, and administrative tasks. The role involves handling calls, directing patients to healthcare professionals, and supporting the team with clerical work.

Ideal candidates will maintain accuracy, handle high-pressure situations, and follow health and safety guidelines within a NHS setting. This is a role requiring discretion, reliability and teamwork.