Medical Receptionist (GHAC & Matson Lane Surgery)

G DOC LTD; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Job summary

G DOC LTD is seeking a Receptionist for its GP practices in Gloucester. The role involves front-desk reception, booking appointments, answering calls, and supporting the team to deliver patient-centred care.

The successful candidate will be computer literate, possess excellent communication skills, and be committed to NHS values. We operate across Gloucester Health Access Centre & Matson Lane Surgery on a rota basis.

Qualifications

• Computer literate with excellent communication skills.
• Passionate about working in the NHS and helping the local community.
• Willing to help out in other areas of the practice.

Responsibilities

• Greet patients and visitors, answer phones and provide information.
• Carry out general administrative duties to support smooth practice operations.
• Facilitate clear communication between patients and the primary/secondary care teams.

Skills

Communication skills

Computer literacy

MS Office

Tools

MS Office

Job description

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

We are a friendly GP practice based in Gloucester looking for a Receptionist to join our team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

You will be self-motivated and willing to help out in other areas of the practice, as required.

You will be required to be immunised in compliance with Green Book (link attached) and NHS recommendations for your role (unless medically exempt).

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.

By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.

The successful candidate will be based over both Gloucester Health Access Centre & Matson Lane Surgery, working in a friendly and supportive team.

Opening hours:

We operate 7 days a week between 8am-8pm and provide a wide range of GP care.

We can offer permanent rolespart time or full time on a rota basis., G DOC operates differently from a traditional partnership model.

All surplus is reinvested into:

• Patient experience
• People
• Performance

This means better working environments, stronger teams, smarter use of technology, and improved work life balance positioning us well for the future of Neighbourhood Health.