Healthcare Receptionist & Patient Concierge

NHS Jobs; Salford; On-site; GBP 21,000 - 23,000; Full time

Job summary

NHS Jobs in Salford is seeking an efficient Medical Receptionist to welcome patients and visitors, answer enquiries, and manage appointments within a busy NHS practice.

You will maintain accurate patient records, comply with GDPR, and liaise with GPs, nurses and staff to ensure smooth front-d desk operations and quality patient care. This role requires calm professionalism and strong computer skills.

Qualifications

• Excellent communication and customer service abilities are essential.
• Confidentiality and GDPR awareness are required.
• Ability to remain calm and professional under pressure in a busy healthcare environment.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer calls, respond to enquiries and direct calls to the appropriate healthcare professional.
• Book, cancel and rearrange appointments per practice procedures.
• Signpost patients to the most appropriate service.
• Maintain accurate patient records in the clinical computer system.
• Handle confidential information per GDPR and practice policies.
• Liaise with GPs, nurses, and other staff.
• Process prescriptions and administrative documents per procedures.
• Address patient queries with calm, empathetic professionalism.
• Support day-to-day reception operations and general admin duties.
• Collaborate with colleagues to ensure high-quality patient care and service delivery.

Skills

Communication

Customer service

Organisation

Attention to detail

Computer literacy

Tools

Practice management software

Job description

NHS Jobs in Salford is seeking an efficient Medical Receptionist to welcome patients and visitors, answer enquiries, and manage appointments within a busy NHS practice.

You will maintain accurate patient records, comply with GDPR, and liaise with GPs, nurses and staff to ensure smooth front-d desk operations and quality patient care. This role requires calm professionalism and strong computer skills.